Us To You Mobile Health — Legal
Effective Date: April 7, 2026 | ustoyoumobilehealth.com | Governing Law: Texas
These Terms of Service (“Terms”) govern your access to and use of ustoyoumobilehealth.com and the services provided by Us To You Mobile Health (“Company,” “we,” “us,” or “our”), including mobile in-home medical and nursing care and telehealth/virtual health visits. By accessing our website or receiving our services, you agree to be bound by these Terms.
⚠️ This is not an emergency service. If you are experiencing a medical emergency, call 9-1-1 immediately or go to the nearest emergency room. Do not rely on our website or services to obtain emergency assistance.
1. Eligibility
Our services are available to individuals of all ages. Minors (persons under 18) may only receive services with the consent and active involvement of a parent or legal guardian. By using our services, you represent that you have the legal capacity to enter a binding agreement and that all information you provide is accurate and complete.
2. Description of Services
Us To You Mobile Health provides mobile healthcare services delivered to patients at their homes, workplaces, or other agreed-upon locations within our service area. Our services include, but are not limited to:
- Mobile in-home medical and nursing care visits
- Telehealth and virtual consultations
- Health assessments, vital sign monitoring, and care coordination
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.
3. Not an Emergency Service
Our services are not a substitute for emergency medical care. Nothing on our website constitutes emergency medical advice. All health-related information provided through our website or services is for general informational or care coordination purposes only and should not be used in place of professional emergency medical evaluation and treatment.
4. Telehealth Services
Consent to Telehealth
By scheduling or participating in a telehealth visit, you consent to receiving healthcare services via electronic communication. You understand that this may involve the electronic transmission of your medical information. You may withdraw consent to telehealth at any time by notifying us in writing, after which alternative arrangements will be discussed.
Technology Requirements
You are responsible for ensuring you have the necessary technology, internet connection, and a private, appropriate environment to participate in telehealth visits. We are not responsible for service interruptions caused by your equipment, internet service provider, or telecommunications infrastructure.
Clinical Limitations
Telehealth visits have inherent limitations compared to in-person care. Your provider may determine that your condition requires an in-person evaluation and may decline to continue a telehealth visit if clinically appropriate. Such determinations are made solely in the interest of patient safety.
5. Appointments & Scheduling
Appointments must be scheduled in advance. We will make reasonable efforts to honor scheduled times; however, mobile services may be subject to delays due to traffic, prior patient needs, or other circumstances beyond our control. We will notify you of significant delays as promptly as possible.
Cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment. Repeated no-shows or late cancellations may result in additional fees or suspension of scheduling privileges at our discretion.
6. Patient Responsibilities
By scheduling and receiving our services, you agree to:
- Provide accurate and complete medical history, medication lists, and health information
- Maintain a safe, accessible, and non-threatening environment for our clinical staff during in-home visits
- Ensure all pets are secured away from clinical work areas during home visits
- Follow care instructions and treatment plans as directed by our healthcare providers
- Notify us of any changes in your medical condition or contact information
- Pay for services rendered in accordance with your insurance benefits or our self-pay rates
7. Payment & Insurance
Insurance Billing
We accept a variety of insurance plans. It is your responsibility to verify that our services are covered under your specific plan. You authorize us to bill your insurance provider on your behalf and to receive payment directly from your insurer. You are responsible for any copayments, deductibles, or non-covered services.
Self-Pay
For patients without insurance coverage or for services not covered by insurance, payment is due at the time of service unless otherwise arranged in advance. A fee schedule is available upon request.
Billing Disputes
If you believe you have been billed in error, please contact us at marcusnp@ustoyoumobilehealth.com within 60 days of receiving your statement. We will investigate all disputes in good faith and respond within a reasonable timeframe.
8. HIPAA & Privacy
Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). Our use and disclosure of your Protected Health Information (PHI) is governed by our Privacy Policy and Notice of Privacy Practices, which are incorporated into these Terms by reference. By using our services, you acknowledge receipt and understanding of our Privacy Policy.
9. Informed Consent
Receipt of healthcare services requires your informed consent. Before providing care, our clinicians will explain the nature of proposed treatments, associated risks and benefits, and available alternatives. You have the right to accept or refuse any recommended treatment at any time. Consent for minors must be obtained from a parent or legal guardian.
10. Intellectual Property
All content on ustoyoumobilehealth.com — including text, graphics, logos, images, and software — is the property of Us To You Mobile Health or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
11. Prohibited Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose or in violation of any applicable law or regulation
- Attempt to gain unauthorized access to any portion of the website or related systems
- Transmit viruses, malware, or other harmful code
- Collect or harvest personal information from the website without authorization
- Use the website to send unsolicited commercial communications
- Impersonate any person, entity, or affiliation falsely
12. Disclaimer of Warranties
THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NOTHING ON OUR WEBSITE CONSTITUTES MEDICAL ADVICE AND SHOULD NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL DIAGNOSIS OR TREATMENT.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, US TO YOU MOBILE HEALTH, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE CLAIM. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH STATES, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
14. Indemnification
You agree to indemnify, defend, and hold harmless Us To You Mobile Health, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of our website or services; (b) your violation of these Terms; (c) your violation of any applicable law or rights of any third party; or (d) any inaccurate or incomplete information you provide to us.
15. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse, control, or assume responsibility for the content, privacy practices, or availability of any such sites. Your use of third-party websites is at your own risk and subject to the terms of those sites.
16. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising under or related to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Hidalgo County, Texas.
Before initiating any legal proceeding, you agree to contact us in good faith to attempt informal resolution. We will make reasonable efforts to address your concerns within 30 days of receiving written notice of a dispute.
17. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Material changes will be communicated by posting the revised Terms on our website with an updated Effective Date. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.
18. Mobile Messaging Terms
By providing your mobile phone number and using our services, you agree to the following mobile messaging terms:
- Message types: You may receive SMS/text messages related to your account, services, appointment reminders, and marketing or promotional communications. Message frequency may vary.
- How to opt out: You may cancel SMS messages at any time by replying STOP to any message. After sending STOP, we will confirm your unsubscribe via SMS. You will not receive further messages unless you opt back in.
- Need help? Reply HELP to any message for assistance, or contact us directly at marcusnp@ustoyoumobilehealth.com.
- Carrier liability: Carriers are not liable for delayed or undelivered messages.
- Message & data rates: Standard message and data rates may apply for messages sent to and from us. For questions about your text or data plan, contact your wireless provider.
- Privacy: For information on how we handle your data, please review our Privacy Policy.
19. Contact Us
If you have questions about these Terms of Service, please contact us:
Us To You Mobile Health
Website: ustoyoumobilehealth.com
Email: marcusnp@ustoyoumobilehealth.com
Service Area: San Antonio, Texas and surrounding areas
© 2026 Us To You Mobile Health. All rights reserved. This document does not constitute legal advice. Consult a licensed healthcare attorney for legal guidance.