Us To You Mobile Health — Legal
Effective Date: April 7, 2026 | ustoyoumobilehealth.com | HIPAA Compliant
Us To You Mobile Health (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ustoyoumobilehealth.com or receive any of our mobile health services, including in-home medical care and telehealth/virtual visits. By using our services, you agree to the practices described herein.
1. Information We Collect
Personal Information
We may collect the following categories of personally identifiable information:
- Full name, date of birth, and contact information (address, phone, email)
- Insurance information, including plan name, member ID, and group number
- Emergency contact details
- Payment and billing information
- Appointment scheduling and service history
Protected Health Information (PHI)
As a healthcare provider, we collect and maintain Protected Health Information (PHI) as defined by HIPAA. This may include:
- Medical history, diagnoses, and treatment records
- Vital signs and clinical data collected during mobile visits
- Telehealth visit notes and recordings (where permitted by law)
- Prescription and medication information
- Information received from referring physicians or other providers
Website Usage Information
- IP address and browser type
- Pages visited, time spent, and referring URLs
- Device type and operating system
- Cookies and similar technologies (see Section 7)
2. How We Use Your Information
- To provide, schedule, and coordinate mobile health and telehealth services
- To maintain accurate medical records and care documentation
- To process payments and submit insurance claims
- To send appointment reminders and follow-up care communications
- To comply with applicable federal, state, and local laws
- To improve the quality and safety of our services
- To respond to inquiries submitted through our website or by phone
3. HIPAA Notice of Privacy Practices
We are required by HIPAA to maintain the privacy of your PHI and to provide notice of our legal duties and privacy practices. Our full Notice of Privacy Practices (NPP) is provided to all patients at the time services begin and is available upon request.
Your HIPAA Rights at a Glance
- We may use and disclose your PHI for treatment, payment, and healthcare operations without written authorization
- We may disclose PHI to other providers involved in your care, to insurers for billing, and to public health authorities as required by law
- We will not sell your PHI or use it for marketing without your explicit written authorization
- You have the right to access, amend, and receive an accounting of disclosures of your PHI
- You have the right to request restrictions on how we use or disclose your PHI
- You may file a complaint with us or with the U.S. Department of Health and Human Services
To exercise your HIPAA rights or request a copy of our NPP, contact us at marcusnp@ustoyoumobilehealth.com.
4. How We Share Your Information
Healthcare Partners
We may share your PHI with referring physicians, specialists, and other providers involved in your care, as permitted by HIPAA.
Business Associates
Third-party vendors performing services on our behalf (e.g., billing services, EHR platforms, telehealth technology providers) are contractually bound to protect your information through executed Business Associate Agreements (BAAs) as required by HIPAA.
Legal Disclosures
We may disclose information when required by law, court order, subpoena, or to protect the rights, property, or safety of our company, patients, or the public.
No Sale of Information
We do not sell, rent, or trade your personal information or PHI to any third party for commercial purposes.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure, including:
- Encryption of electronic PHI in transit and at rest
- Secure access controls and multi-factor authentication for staff systems
- Regular security risk assessments and mandatory staff HIPAA training
- Physical security controls for any paper records
In the event of a data breach involving your PHI, we will notify you in accordance with HIPAA’s Breach Notification Rule.
6. Telehealth Privacy
Telehealth visits are conducted through a HIPAA-compliant platform. We do not record sessions without your prior consent. Please conduct telehealth visits in a private setting to protect your own confidentiality. We are not responsible for interception of communications arising from conditions outside our control, such as an unsecured patient-side network.
7. Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies are used solely for functional and analytical purposes — we do not use cookies to collect PHI. You may configure your browser to refuse cookies, though some features may not function fully as a result.
8. Children’s Privacy
Our services may be provided to minors with the consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 through our website without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to HIPAA retention requirements)
- Opt out of non-essential marketing communications
To exercise any of these rights, email marcusnp@ustoyoumobilehealth.com or call us directly.
10. Retention of Information
We retain personal information and PHI for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with Texas state law and applicable federal regulations.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by posting the revised policy on our website with an updated Effective Date. We encourage you to review this policy periodically.
12. Contact Us
Questions, concerns, or complaints about this Privacy Policy or our privacy practices may be directed to our Privacy Officer:
Us To You Mobile Health — Privacy Officer
Website: ustoyoumobilehealth.com
Email: marcusnp@ustoyoumobilehealth.com
Service Area: San Antonio, Texas and surrounding areas
© 2026 Us To You Mobile Health. All rights reserved. This document does not constitute legal advice. Consult a licensed healthcare attorney for legal guidance.